Frequently Asked Questions

At this time, we are unable to make any changes to orders once they have been placed — this includes the shipping address or payment information. Please make sure to review your information before completing your order.

All orders are fulfilled by our trusted logistics partners. Orders are typically processed and dispatched within 1–2 business days. Standard delivery is handled by courier and usually takes 1–3 business days after dispatch.

Please note that delivery times are estimates only and may vary during peak seasons, holidays, or due to courier delays.

If you haven’t received your order within the expected timeframe, please contact us at contact@maevabeauti.com and we’ll be happy to assist you.

Currently, we only ship within Singapore. We hope to expand our shipping options in the near future — stay tuned!

If your order arrives damaged, incorrect, or missing, please contact us at contact@maevabeauti.com within 48 hours of receiving your parcel.

Please include your order number, photos of the issue, and a clear description. Our team will review your request and respond within 3–5 business days.

All returned products must remain unopened, unused, and in their original packaging to qualify for any replacement or refund.

If your refund is approved, it will be processed to your original payment method within 10–20 business days.

Please note that processing times may vary depending on your bank or payment provider.